Returns / Exchange Policy
At GlassWinks EyeWear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day exchange or return policy.
Eligibility for Returns and Exchanges
- Items must be returned or exchanged within 7 days of the delivery date.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns and exchanges.
How to Return or Exchange
1. Contact our customer service team at support@glasswinks.com or +91 033 6902 9582 to initiate a return or exchange.
2. Our team will provide you with instructions on how to return the item.
3. Once we receive the returned item, we will inspect it and process your exchange or refund.
Refunds
- Refunds will be processed to the original payment method within a reasonable time after we receive and inspect the returned item.
- Please note that shipping costs are non-refundable.
Exchanges
- If you wish to exchange an item, please specify the new item you would like to receive.
- We will ship the new item to you once we receive and inspect the returned item.
Non-Returnable Items
- Custom-made or personalized items
- Items purchased on sale or with a discount
Thank you for shopping with GlassWinks EyeWear. We appreciate your business and are here to help ensure you have the best experience with our products. If you have any questions, please contact our customer service team.
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